Electronics Retail Characteristics - 2

This is the 2nd part of the same Assignment earlier.

A) Typical System Challenges Are:
I. Master Data Management (MDM)
§ Article Maintenance
§ Price Maintenance
§ Classification and Article Linkages
II. Promotion Configuration, Testing and Deployment
III. Managing Returns in the System
§ From Customer to Store to DC
§ From DC to Vendor
IV. Inventory Handling, for Replacements/Returns/Exchanges
V. New Store Configuration
VI. SAP/Retalix (POS) – Synchronization
VII. SAP/DSS (Analytics Tools) – Synchronization
VIII. Discount Management – in sync with Accounting

B) Key Business Processes:
I. Sales/Store Operations
§ Sales Order Creation – Store Delivery and Home Delivery Items
§ Billing – Store Delivery and Home Delivery Items
§ Physical Inventory Checking and Reconciliation with System Stock
§ End-of-Line Product Sales
§ Handling of Cheque Payments
§ Handling of Manual Invoices
§ Handling Customer Returns/Exchanges
§ Training
§ Promotions Management
II. Services
§ Managing Service Plans, for Different Products
§ Warranty Replacements
§ Managing Customer Repairs
§ Vendor Claims Management
§ Spare Parts Management
§ (Customer) Call Management
§ Sale of “More Sell” Items
III. DC Operations
§ Goods Receipt and Goods Issue
§ Home Delivery Process
§ Returns from Store
§ Return to Vendor
§ Damaged/Return Products Clearance/Sale
§ Transportation
§ Replenishment